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Like the shows we put on the field, the Madison Scouts want to keep our fans satisfied when it comes to the products you buy at Madison Gear.
Payment - you can make purchases from the online store via credit card or PayPal. We accept MasterCard, Visa, American Express and Discover. When purchasing using a credit card you will be redirected to PayPal for authorization.
Quality - we strive to create and purchase high quality products from our vendors. But every now and then, something just may not be to your satisfaction. If that is the case, give the office a call and ask to return the merchandise. You'll be given an RMA number. Defective items will be replaced and incorrect sizes can be exchanged. If we are unable to satisfactorily address the situation, we will refund your money.
Product Returns - call or email the office to get an RMA number. Return the product to the office. Be sure to clearly mark the RMA number on and in your package. We will either replace or exchange the item or contact you as required.
Credit Card Processing - your credit card will be charged when your order is placed. In the event that we are unable to fulfill your order in a timely fashion, your card will be credited the full amount. For items that are back ordered, you will be charged once we ship you the product.
Back Orders - it would be great if we were Amazon and had everything in stock, but we don't. We try to manage our inventory very carefully so as not create any financial burden for the corps. For that reason, there may be times that a product is put on back order. We have agreements with our vendors that we can replenish stock in about 7-10 days. If that won't work for you, we understand. We can cancel any order upon request.
Profits - the Madison Scouts are a non-profit 501(c)(3) and the money raised from the selling of promotional items represents about 10% of our annual operating budget. 100% of the profit (sale price less cost of the item) goes directly into the operating budget of the Madison Scouts Drum & Bugle Corps. We greatly appreciate your support of this organization.
Expectations - Madison Gear is operated with a volunteer staff. As a result, we cannot provide 24/7 support and turnaround on orders. We do have the ability to get your ordered fulfilled within 2-3 days of it being submitted. We add a few more people during the holidays to make sure Christmas gifts get out in time. If your order cannot be processes in a timely fashion, we will contact you. We appreciate your patience.
Again, thank you for shopping at Madison Gear and supporting the Madison Scouts Drum & Bugle Corps. We hope to see you at a show this summer!
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